User License Enhancements

The UMP-365 User License screen in the Multitenant portal monitors the currently assigned user licenses for each tenant based on their purchased available license pool. Customers are then billed for license usage based on the aggregated data attributed to the configuration actions performed in Day Two upon the managed users. The license calculation is based on the following:

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Acquired Licenses: Number of licenses purchased by customer and configured in Onboarding wizard.

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Managed Users-Direct Routing: (Priority 1) Total number of users configured with Direct Routing numbers with the following conditions:

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Enterprise Voice enabled

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Online Voice Routing Policy assigned

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Online PSTN Gateway assigned

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Site Location assigned

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Managed Users-Operator Connect: (Priority 2) Total number of users configured with Operator Connect numbers with the number is assigned to user (in Teams admin center).

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*Managed Users-By Template: (Priority 3) Total number of users assigned to M365 templates

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*Managed Users-By User Interface: (Priority 4) Total number of users with User properties updated using this interface. For example , the user is configured with a Line Uri and Online Voice Routing Policy.

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*Managed Service Numbers: (Priority 5) Total number of users configured with numbers that are tagged to a PSTN Gateway that is not the Online PSTN gateway configured for SBC calls. These numbers may be typically Service numbers such as those configured for Fax IVR or Emergency numbers.

License factors are only counted once for each customer to prevent double counting. The priorities shown above determine whether a specific license factor takes precedence over another.

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Total Monitored Users: Total number of Active Directory users on the M365 customer tenant who are synchronized with Live Platform.